Full-timeCustomer SupportHybrid 3–6 yrs experience 7.00 L – ₹13.00 L/yr
About the role
Own a portfolio of 80-120 customer accounts (brokerages + builders). Drive product adoption, run quarterly business reviews, surface upsell opportunities, and manage renewals.
Responsibilities
Manage 80-120 accounts
Achieve 92%+ logo retention + 110%+ net revenue retention
Run quarterly business reviews with top 30 accounts
Onboard new customers (kick-off, training, integration)
Be the voice of customer to product team
Requirements
3+ years CSM at B2B SaaS
Comfortable with data: usage analytics, health scores
Strong communication (written + verbal)
Industry knowledge: real estate, fintech, or vertical SaaS
